Struggling with IT Issues?
Get Expert Remote Support & Keep Your Business Running Smoothly!
Fast, affordable, and reliable IT solutions for small businesses.
No in-house IT team required!
Our Remote Support
puts a Qualified Technician
at your Desk
when you Need One!
*Available for general Windows desktop or Server (ad,sql etc) support, also Linux ( ubuntu, apache,mysql etc), + network support.
We do specialize in these products:
Remote Support
How to Access Support
Access details before any sales pitch in case you have an issue Right Now!
Easiest way to reach us is
Chat. (screen - bottom right)
- IM and voice.
- Can start support
- Screen share
- Remote Access
- Creates ticket
if you are more comfortable with traditional methods, You can call us on
Best Channels to Reach Us
It is important to us that we do not allow customer requests to fall through cracks. To this end, we do prefer customers to use the digital channels described below to log issues or book time.
That said, it is not a rule and we do support the traditional channels (Telephone or Visit) for clients to reach us. Details are provided further down the page.
Fast Assist Queue
Join the Queue - Fastest
Streamlined Process
Do you need help NOW?!
The Fast Assist support queue offers a streamlined process
for remote support to
get the first available technician
solving your problem ASAP!
We work on a NO FIX-NO PAY basis
No risk for you.
Nothing to lose by trying
Help Centre
Create a Ticket
Customer Self Service Portal
Create and track tickets.
Customers can register an account on our Help Centre Self Service portal and create a ticket.
This portal also has KBs and forums.
Benefit: customer ticket history is retained and accessible, becoming a valuable knowledge base unique to you, this stops repeat problems.
Avoid repeat problems
Booking Portal
Book a Meeting
Customer Driven scheduling
Book an appointment at a date and time that suits you.
Your convenience is important.
Book a 20 minute discovery meeting
tell us what you need,
or
Book a support session
Have us fix your problem.
We will be there when you need us
Send us an Email
help@practical.support
Send an emal to
help@practical .support
to create a ticket in our system
that we will get back to you on.
No issue is too small.
No question is silly.
WHY WAIT?
We would love to hear from you.
What We Love to do
Services
We believe that
every industry is unique, every business is unique, every owner is unique.
For this reason, our approach is to understand your needs
and tailor an offering to meet your requirements
and aspirations.
IT Support, Consulting, Implementation and Training for Small Business
specializing in Microsoft 365, Microsoft Azure, WordPress and Zoho One
Support
Support:
- Remote Technical Support
- Remote Supervision
- On Site support (Jhb, RSA)
- Managed Services
To users:
- Admins, Power Users, End users & developers
Basis:
- Ad-hoc
- Projects
- Achieve specific goal.
- Managed Service
- Essential services
- Customized to you.
Consulting
We design:
- Custom Solutions
- Integrations
- Configurations
- Automation
Considering:
- best practice,
- Software in Use,
- Costs,
- Skills
We then:
- Prototype
- Present + Motivate
- Propose: plan + cost
- Implement ->
Implementation
We offer:
- Assessments
- Migrations.
- Implementations
We will
- Develop software /solution.
- Plan implementation
- Install and configure.
- Document:
- Configuration
- BAU processes
- Mantain /managed Service
- Hand over to Internal team
- Hand-hold internal team
- Provide escalation tier
Training
We create:
- Training Programs
- Training Collateral
Considering:
- Business Goals
- Software in Use
- User capabilities
To users:
- Power Users
- Standard Users
Formats:
- One on one
- Train the Trainer
- Group
- Guidance/coaching
Computer Issues Neutralised
Why choose us?
- You reach out,
- We connect to you over the internet.
- You show us the problem.
- We fix the problem.
You get work on your problem immediately.
Nobody likes paying a bill for 'trying' to fix a problem.
We get that.
We work on a No-Fix No-Pay Basis.
You only pay for a problem solved,
Cloud problems can be complex.
Centralised = experts available
Right skills for the problem.
Problem resolved correctly first time
You get the skillset of a team,
- Every contact creates a ticket.
- All activity is logged against ticket
- We record every session
Your customer portal shows all detail
- You get Transparency and traceability.
All work is screen recorded.
- You get accountability + Improvement.
You get Transparency and Accountability
We selected our toolset considering:
- Privacy Regulations (GDPR compliant)
- Security (Cust approve, auto uninstall)
- Accountability (work screen recorded)
We go to lengths to ensure that
We dont expose you to Risk
You get Peace of mind
It should go without saying that you will be treated with honesty and respect when you deal with a company. These days , its not a given..
So we are promising you,
you WILL be treated with honesty and respect.
No techno-babble to confuse and no opportunistic rip offs taking advantage of you.
You get a Technology Partner
Pricing
Below are rates per hour for support in a number of currencies.
USD/HR
35.00
EUR/ HR
35.00
GBP/ HR
30.00
ZAR/ HR
600.00
Payment Methods we accept.
- Bank Transfer
- Paypal
Managed services + projects require a review of your estate, or needs, to generate a proposal.
Contact Details and Hours
Our office hours are Mon- Fri: 9am - 6pm.
Our timezone is Johannesburg , South Africa -. GMT + 2..
Our support services are available 24/7
After hours : (particularly for international customers)
We are happy to accommodate scheduling for out-of-hours, however we do request that a 2 Day Heads-Up be provided, to accommodate any personal planning that may be required.
34 Fifth Avenue, Florida
Johannesburg, 1710
South Africa
Should you choose to visit, (and we would love to see you 😉 )
please do call the office when you are in front of the building (Victoria Court). You will park off street in the parking area behind the building.The call is required to allow you access.
+27 12 880-1188
Our support services are available 24/7
After Hourts his number rings through to the 24/7 Support Manager.
We often have bodies working after hours, but we don't have a separate after hours shift yet i.e. we are not actively watch queues after our office hours. They are checked periodically only.
We do always have someone on call though.
To access support after-hours:
- Use the voice call option in chat , or
- phone call to the main number (+27 12 880-1188)
Street view of premises
GLAD TO MEET YOU
About Us
We are a small and young business based in Johannesburg, South Africa.
Dont let the small or the young part scare you off.
All that means is :
We value our clents all that much more,
for us its still personal and we like it that way.
Our approach works because we take a long term view, We choose to learn your business to better be able to support you at whatever stage you are at, and:
We do it at a price you can afford.
Values
Humility - Integrity - Respect
Trust is paramount.
Earn it. Keep it.
Mission
Use technology
to help small businesses
turn dreams into reality.
Word from the founder
Hi, I'm
Sandra Toolan, the founder of Practical Support.
First off, Thank You so much for the visit.
We really do appreciate the consideration 😉. Right now, we are trying to sell you on our
Remote Technical Support.
It is a straightforward way for you to test the water, and we get the opportunity to prove ourselves..
I want that opportunity, it is important to me. In fact, important enough for me to give you the time on the house.
Your first Hour of Remote Support will be ABSOLUTELY FREE
Yes , so today we want you to try our remote support., but that is not our ultimate goal. We aspire to more...
We aspire to become
Trusted Advisors.
We absolutely understand that achieving Trusted Advisor Status:
- is earned,
- over time,
- through consistent delivery
- adding value to your business
We are prepared to invest what it takes.
We are prepared to make that investment as we have seen our success is directly proportional to that of our clients.When our clients do better, we do better, hence, it'll make sense as to why:
We choose to play the long game.
To make the best of out of any opportunity you give us to prove ourselves, I prefer to do your first support call personally. That's only part control freak, as it really does make things simpler going forward.
Since i'l l be doing your remote support, I'm guessing that you would feel more comfortable if you percieved me as competent, to this end i include some headlines from my CV below.
(full CV is available upon request)
I've had 30+ years tech experience, primarily in a consulting capacity, across many domains including ERP, enterprise servers and services, software development and network administration . I believe in certification and renew to keep abreast of the tech evolution..Below are my most recent/ current Microsoft certifications. .
- Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure Charter Member.
- Microsoft Certified Solutions Developer: Azure Solutions Architect
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Security Administrator Associate
- Microsoft 365 Certified: Administrator Expert
I hope we did enough here to crack the nod ?😉
I really do want the opportunity to try and exceed your expectations.
