Trusted Experts in Tech Support
Struggling with Tech Issues?
Instant Remote Support for Microsoft 365, Azure, Zoho One, and WordPress.
No Waiting. NO FIX, NO PAY Guarantee.
We put a Qualified Techie
At your Desk
When you Need one
What We Love to do
Our Services
Support, Consulting, Implementation and Training Services
for Microsoft 365, Microsoft Azure. WordPress and Zoho One
Support
Consulting
Implementation
Training
We offer:
- Remote Technical Support
- Remote Supervision
To users:
- Admins
- Power Users
- Developers
Basis:
- On-Demand
- Help now.
- Project
- Achieve specific goal.
- Managed Service
- Essential services
- Customized to you.
We design:
- Custom Solutions
Considering:
- Business Goals
- Industry
- best practice
- Software in Use
- Costs
We then
- Prototype
- Present
- Motivate
- Improve -> repeat.
Once Design is Approved:
- Proposal: plan + cost
We Offer:
- Assessments
- Migration.
- Automation
- Integration
We will
- Develop software /solution.
- Plan implementation
- Install and configure.
- Document:
- Configuration
- BAU processes
- Hand over to Internal team
- Hand-hold internal team
- Provide escalation tier
We create:
- Training Programs
- Training Collateral
Considering:
- Business Goals
- Software in Use
- User capabilities
To users:
- Power Users
- Standard Users
Formats:
- One on one
- Train the Trainer
- Group
- Guidance/coaching
Accessible. Available. Immediate
On Demand Remote Technical Support
Microsoft 365
Azure
Zoho
General
Certified Professionals
How to connect with us
Reach Out
Below are the channels that you can use to reach out to us.
Every path, including the chat capability creates a ticket in our system, to ensure that nothing slips through the cracks, and you get the help you need.
Join the Queue - FASTEST
FAST ASSIST QUEUE
Streamlined Process
When you need help NOW!! Use this no blah-blah shortcut to get the first technician available connected and solving your problem ASAP!
Remember, the first 20 mins diagnosis are free and as always.
NO FIX - NO PAY,
No risk for you.
Create a Ticket
SELF SERVICE PORTAL
My.Practical.Support
Customer Self Service Portal
Create and track tickets.
Knowledge base
Community (forums)
All the ticket history for your company is retained and accessible, thus growing a pool of valuable domain knowledge unique to you.
PAIN ONCE - PAY ONCE
It's a better way.
Book a Meeting
BOOKING PORTAL
BookNow.Practical.Support
Customer Driven scheduling
Your convenience is important. Book an appointment at a date and time that suits you, we'll be there.
Advice is always free.
We want to meet you,
and hear what you need.
- WHY WAIT?
We will deliver value.
Chat
Just use Chat
We're waiting for your call.
From the moment you arrived on this page, we were notified to expect a chat from you.
We're hoping you use chat . No issue is too small..
No question is silly.
- WHY WAIT?
We will deliver value.
Book a meeting now
Computer Issues Neutralised
Why choose us?
You get someone working on your problem immediately.
- You reach out,
- We connect to you over the internet.
- You show us the problem.
- We fix the problem.
You only pay for a problem solved,
not an attempt to solve it.
Nobody likes paying a bill for 'trying' to fix a problem.
We get that.
We work on a No-Fix No-Pay Basis.
You get the skillset of a team,
not a particular techie.
Cloud problems can be complex.
Centralised = experts available
Right skills for the problem.
Problem resolved correctly first time
'Built for purpose' toolset considers risk etc. that a consultant may not.
We selected our toolset considering:
- Privacy Regulations (GDPR compliant)
- Security (Cust approve, auto uninstall)
- Accountability (work screen recorded)
Every contact creates a ticket.
Customer portal shows all ticket activity.
Every contact creates a ticket.
All activity is logged against ticket
Your customer portal shows all detail
- You get Transparency and traceability.
All work is screen recorded.
- You get accountability + Improvement.
.
You get someone working on your problem immediately.
We selected our Toolset considering:
- Privacy Regulations
- Functionality
- Security + Accountability
GLAD TO MEET YOU
About Us
We provide affordable, accessible and available support, consulting, and training services for Microsoft 365, Microsoft Azure and Zoho One by certified professionals.
Mission
We enable small and medium businesses, to make dreams into reality.
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Values
Integrity -trust is priceless
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Hi, I'm
Sandra Toolan, the founder of Practical Support.
We deliver technology value to small and medium businesses.
Right now, we are trying to sell you on remote technical support as it is an easy way for us to prove ourselves to you, but we aspire to more,
We aspire to become one of your Trusted Technology Advisors.
Right now, we are trying to sell you on remote technical support as it is an easy way for us to prove ourselves to you.
We aspire to more,
We aspire to become one of your Trusted Technology Advisors.
We absolutely understand that Trusted Advisor Status:
- is earned,
- over time,
- through consistent delivery
- and adding business value
We are in our industry,
You are in yours.
You need a technical partner that will proactively identify opportunities, that fit you.
"I recently reached out to Practical.Support for assistance with an Azure-related issue. The response time was impressive, and their certified pros provided a quick and effective solution. I'm not giving a full 5 stars because their pricing could be a bit more competitive, but the 'no fix, no pay' policy eased my concerns."
"Practical.Support is a game-changer in the tech support industry. They fixed my persistent Microsoft 365 issue in no time. The fact that they stand by their 'no fix, no pay' policy is a testament to their confidence in their abilities. I highly recommend their services!"
"I used Practical.Support for a Microsoft 365 problem, and while their certified professionals eventually fixed the issue, it took longer than expected. However, I appreciate their 'no fix, no pay' guarantee, which gave me peace of mind throughout the process."
"Kudos to Practical.Support! Their team of certified professionals sorted out my Microsoft 365 woes effortlessly. The 'no fix, no pay' policy reflects their commitment to customer satisfaction. If you're facing tech issues, these folks are the ones to call!"
"Practical.Support is a reliable partner for Azure assistance. I had a minor hiccup in my setup, and their certified experts quickly resolved it. Their 'no fix, no pay' policy is a great assurance that you won't be charged unless your issue is fixed. My only suggestion would be to enhance their response time for an even better experience."
Accessible. Available. Immediate
On Demand Remote Technical Support
Microsoft 365
Azure
Zoho
General
Certified Professionals
Accessible. Available. Immediate
On Demand Remote Technical Support
Microsoft 365
Azure
Zoho
General
Certified Professionals
DELIGHTFUL EXPERIENCES
Need Technical Support?
Get Instant Technical Support for Microsoft 365, Azure, Zoho One, and WordPress with No Waiting and No Fix, No Pay Guarantee
ABOUT US
What We Love to do
On-demand Support
Instant on-demand support with no waiting time, and a risk-free No Fix - No Pay policy.
Remote Assistance
Efficient remote assistance, with a qualified techie at your service from anywhere.
Cloud Services
Specialized in Microsoft 365, Microsoft Azure, Zoho One, and WordPress, our cloud services cover a broad skillset.