Trusted Experts in Tech Support

Struggling with Tech Issues?

We offer expert remote support for Microsoft 365, Azure, Zoho , and Wordprees

We work on a No-Fix, No-Pay basis -i.e. No Risk for you.






Our Remote Support

puts a Qualified Technician

at your Desk

when you Need One!

Available for Windows desktop and Server, Linux Web backend and Network support.

Specializing in:

Wordpress logo
Microsoft365 Logo

Our Remote Support

puts a Qualified Technician

at your Desk

when you Need One!

Available for Windows desktop and Server, Linux Web backend and Network support.

Specializing in:

Wordpress logo
Microsoft365 Logo

How to get Remote Support

Reach Us

Below are the channels that you can use to reach out to us.

Every path, including the chat capability creates a ticket in our system, to ensure that nothing slips through the cracks, and you get the help you need.

Join the Queue - FASTEST

Create a Ticket

Book a Meeting

Chat

COMING SOON

Join the Queue - FASTEST

Fast Assist Queue

Streamlined Process

Do you need help NOW?!

Use this no blah-blah shortcut to get the first technician available connected and solving your problem ASAP!

Remember, the first 20 mins diagnosis are free and as always.

NO FIX - NO PAY,

No risk for you.


Create a Ticket

Self Service Portal

My.Practical.Support

Customer Self Service Portal

Create and track tickets.

Knowledge base

Community (forums)

All the ticket history for your company is retained and accessible, thus growing a pool of valuable domain knowledge unique to you.

PAIN ONCE - PAY ONCE

It's a better way.


Book a Meeting

Booking Portal

BookNow.Practical.Support

Customer Driven scheduling

Your convenience is important. Book an appointment at a date and time that suits you, we'll be there.

Advice is always free.

We want to meet you,

and hear what you need.

  • WHY WAIT?

We will deliver value.


Chat

Just use Chat

We're waiting for your call.

From the moment you arrived on this page, we were notified to expect a chat from you.

We're hoping you use chat.

No issue is too small.

No question is silly.

  • WHY WAIT?

We would love to hear from you.

What We Love to do

Our Services

Support, Consulting, Implementation and Training

for Microsoft 365, Microsoft Azure. WordPress and Zoho One

Support

Consulting

Implementation

Training

We offer:

  • Remote Technical Support
  • Remote Supervision

To users:

  • Admins
  • Power Users
  • Developers
  • End Users

Basis:

  • On-Demand
  • On a Project basis
  1. Achieve specific goal.
  • Managed Service
  • Essential services
  • Customized to you.

We design:

  • Custom Solutions

Considering:

  • Business Goals
  • Industry
  • best practice
  • Software in Use
  • Costs
  • Skills

We then:

  1. Prototype
  2. Present
  3. Motivate
  4. Propose: plan + cost
  5. Implement ->


We offer:

  • Assessments
  • Migration.
  • Automation
  • Integration

We will

  • Develop software /solution.
  • Plan implementation
  • Install and configure.
  • Document:
  • Configuration
  • BAU processes
  • Hand over to Internal team
  • Hand-hold internal team
  • Provide escalation tier

We create:

  • Training Programs
  • Training Collateral

Considering:

  • Business Goals
  • Software in Use
  • User capabilities

To users:

  • Power Users
  • Standard Users

Formats:

  • One on one
  • Train the Trainer
  • Group
  • Guidance/coaching

Computer Issues Neutralised

Why choose us?

Solve Issues Fast

No Travel = No Wait

  1. You reach out,
  2. We connect to you over the internet.
  3. You show us the problem.
  4. We fix the problem.

You get someone working on your problem immediately.

Only Pay for Results

No-Fix No-Pay Guarantee

Nobody likes paying a bill for 'trying' to fix a problem.

We get that.

We work on a No-Fix No-Pay Basis.

You only pay for a problem solved,

NOT an attempt to solve it.

Get the Right Skills

Accessible Expertise

Cloud problems can be complex.

Centralised = experts available

Right skills for the problem.

Problem resolved correctly first time

You get the skillset of a team,

not a particular techinician.

Tools

Right Tools = Peace of Mind

We selected our toolset considering:

  • Privacy Regulations (GDPR compliant)
  • Security (Cust approve, auto uninstall)
  • Accountability (work screen recorded)


You get peace of mind because we don't expose you to risk.

Process

Process = Control

  • Every contact creates a ticket.
  • All activity is logged against ticket

Your customer portal shows all detail

  • You get Transparency and traceability.

All work is screen recorded.

  • You get accountability + Improvement.

We develop trust as you receive full transparency and traceability.

Technology

Right Tools = Peace of Mind

We selected our Toolset considering:

  • Privacy Regulations
  • Functionality
  • Security + Accountability


You get someone working on your problem immediately.

GLAD TO MEET YOU

About Us

We offer

affordable, accessible and available

support, consulting, and training services

for Microsoft 365, Microsoft Azure,Zoho and WordPress

performed by certified professionals.

We are a young and small business based in Johannesburg, South Africa.

The business may be young, but the employees are less so.

The founder has more than 30 years experience in the industry, across key disciplines:

  • Networking (incl. Cloud)
  • First certified M.C.S.E. in 1995

Is a Microsoft Azure certified architect (Charter Member),

Software Development, ( ex senior dev and Dev Manager)Implementation and training. unfortunately, or fortunately of using dummy text for your paragraph is that it has a more-or-less normal distribution of letters. making it look like readable English.

Values


Humility - Integrity - Respect


Trust is paramount. Earn it. Keep it.


Rule#1. Deliver!

Rule#2. DELIVER!!

Any guess what rule#3 is? 😉

Mission


We use technology

to help small and medium businesses,

turn dreams into reality.

phot of sandra toolan

Hi, I'm

Sandra Toolan, the founder of Practical Support.

First off, Thank You so much for the visit.

We really do appreciate the consideration.

We hope that you to take the next step and Give us a Try.

That is important to us, very so we are offering:

Your first 2 Hours of Remote Support are

ABSOLUTELY FREE

This isn't my first rodeo. I started an ERP Consultancy, , back in the nineties, that that ha reached #1 in its market. .,(93.) that did well in this type of business. I've had some success doing the same before. It was a good period I founded and ran ERP consultancy, this before. I founded doing similar before. That history taught me that the true value of a client to the business the value the same thing, I founded an ACCPAC consultancy in 1993 which was, subjectively, quite successful. I exited that business in the 2000s. Upon reflection, I believe that period was m and when reflecting upon that period have reflecte ref and the 90s through 2000s and it was successful, which I attribute to a culture that could be described as simply as:

Get The Customer. Keep the Customer.

As a Prospective Client you will get your first Remote Support session,(up to two hours), for FREE.

we ive every prospective client unless we to the as we hope being here and We are grateful to get


Around here, I am where the buck stops. I am very literally invested in ensuring that you To that end

Now chanes Chances are I'll be doing your support if you decide to try us.


Given that this is where the buck stops, let me tell you a little bit about myself, so that you know who you are dealing with.


I'm older than I'd like to acknowledge here. (I've had more than 30 years' experience in this industry, so you do the math 😉.


I enjoy technology, and thats generally resulted enough to chose a code editor over a night out on a saturday the kind that prefers a code editor on a Saturday night to a night out. This characteristic has meant me diving into new tech early, getting the credentials and seeking out that type of work. This has allowed me to gain considerable experience across several disciplines. i.e.


I


Networking/Administration (including Cloud/365)


  • Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure Charter Member.
  • Microsoft Certified Solutions Developer: Azure Solutions Architect
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Security Administrator Associate
  • Microsoft 365 Certified: Administrator Expert

Software Development

I worked for more than a decade first as a senior developer , then as Development Manager, delivering bespoke web and MS Dynamics case mngement sapplication to companies across the world

then worked for more a decade as a

  • senior developer
  • development manager

delivering bespoke solutions to companies internationally. (C#, Python)

 

Implementation/Projects

I have managed and delivered literally hundreds of ERP and CRM projects. (ACCPAC, MS Dynamics, Pastel, Zoho)

phot of sandra toolan

Hi, I'm

Sandra Toolan, the founder of Practical Support.

Trust is a fundamental component of this business, but trust comes with familiarity and Practical Support is still a young business, and yes, it is still a small business.

Before you let that discourage you from giving us a try, lets consider what this mean for our customers?

It means that:

We value each customer, that much more, than our larger competitors do.

For us, it's still personal, and we like it that way😉.

Right now, we are trying to sell you on our Remote Technical Support. It is a straightforward way for us to prove ourselves to you.,but we do aspire to more:

We aspire to become one of your Trusted Advisors.

We absolutely understand that achieving Trusted Advisor Status:

  • is earned,
  • over time,
  • through consistent delivery
  • and adding business value

We are prepared to invest what it takes.

We are prepared to make that investment as we have seen our success is directly proportional to the success of our clients.

. When our clients do better, we do better, hence, it'll make sense as to why:

we choose to play the long game.


So, if you made it to here, and you are reading this:


Please do give us the opportunity to try and exceed your expectations.


We would love to hear from you. 😊

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