Trusted Experts in Tech Support
We offer expert remote support for Microsoft 365, Azure, Zoho , and Wordprees
We work on a No-Fix, No-Pay basis -i.e. No Risk for you.
Our Remote Support
puts a Qualified Technician
at your Desk
when you Need One!
Available for Windows desktop and Server, Linux Web backend and Network support.
Specializing in:
Our Remote Support
puts a Qualified Technician
at your Desk
when you Need One!
Available for Windows desktop and Server, Linux Web backend and Network support.
Specializing in:
How to get Remote Support
Below are the channels that you can use to reach out to us.
Every path, including the chat capability creates a ticket in our system, to ensure that nothing slips through the cracks, and you get the help you need.
Join the Queue - FASTEST
Create a Ticket
Book a Meeting
Chat
COMING SOON
Join the Queue - FASTEST
Fast Assist Queue
Streamlined Process
Do you need help NOW?!
Use this no blah-blah shortcut to get the first technician available connected and solving your problem ASAP!
Remember, the first 20 mins diagnosis are free and as always.
NO FIX - NO PAY,
No risk for you.
Create a Ticket
Self Service Portal
Customer Self Service Portal
Create and track tickets.
Knowledge base
Community (forums)
All the ticket history for your company is retained and accessible, thus growing a pool of valuable domain knowledge unique to you.
PAIN ONCE - PAY ONCE
It's a better way.
Book a Meeting
Booking Portal
BookNow.Practical.Support
Customer Driven scheduling
Your convenience is important. Book an appointment at a date and time that suits you, we'll be there.
Advice is always free.
We want to meet you,
and hear what you need.
We will deliver value.
Chat
Just use Chat
We're waiting for your call.
From the moment you arrived on this page, we were notified to expect a chat from you.
We're hoping you use chat.
No issue is too small.
No question is silly.
We would love to hear from you.
What We Love to do
Our Services
Support, Consulting, Implementation and Training
for Microsoft 365, Microsoft Azure. WordPress and Zoho One
Consulting
Implementation
Training
We offer:
To users:
Basis:
We design:
Considering:
We then:
We offer:
We will
We create:
Considering:
To users:
Formats:
Computer Issues Neutralised
You get someone working on your problem immediately.
Nobody likes paying a bill for 'trying' to fix a problem.
We get that.
We work on a No-Fix No-Pay Basis.
You only pay for a problem solved,
NOT an attempt to solve it.
Cloud problems can be complex.
Centralised = experts available
Right skills for the problem.
Problem resolved correctly first time
You get the skillset of a team,
not a particular techinician.
We selected our toolset considering:
You get peace of mind because we don't expose you to risk.
Your customer portal shows all detail
All work is screen recorded.
We develop trust as you receive full transparency and traceability.
We selected our Toolset considering:
You get someone working on your problem immediately.
GLAD TO MEET YOU
About Us
We offer
affordable, accessible and available
support, consulting, and training services
for Microsoft 365, Microsoft Azure,Zoho and WordPress
performed by certified professionals.
We are a young and small business based in Johannesburg, South Africa.
The business may be young, but the employees are less so.
The founder has more than 30 years experience in the industry, across key disciplines:
Is a Microsoft Azure certified architect (Charter Member),
Software Development, ( ex senior dev and Dev Manager)Implementation and training. unfortunately, or fortunately of using dummy text for your paragraph is that it has a more-or-less normal distribution of letters. making it look like readable English.
Values
Humility - Integrity - Respect
Trust is paramount. Earn it. Keep it.
Rule#1. Deliver!
Rule#2. DELIVER!!
Any guess what rule#3 is? 😉
Mission
We use technology
to help small and medium businesses,
turn dreams into reality.
Hi, I'm
Sandra Toolan, the founder of Practical Support.
First off, Thank You so much for the visit.
We really do appreciate the consideration.
We hope that you to take the next step and Give us a Try.
That is important to us, very so we are offering:
Your first 2 Hours of Remote Support are
ABSOLUTELY FREE
This isn't my first rodeo. I started an ERP Consultancy, , back in the nineties, that that ha reached #1 in its market. .,(93.) that did well in this type of business. I've had some success doing the same before. It was a good period I founded and ran ERP consultancy, this before. I founded doing similar before. That history taught me that the true value of a client to the business the value the same thing, I founded an ACCPAC consultancy in 1993 which was, subjectively, quite successful. I exited that business in the 2000s. Upon reflection, I believe that period was m and when reflecting upon that period have reflecte ref and the 90s through 2000s and it was successful, which I attribute to a culture that could be described as simply as:
Get The Customer. Keep the Customer.
As a Prospective Client you will get your first Remote Support session,(up to two hours), for FREE.
we ive every prospective client unless we to the as we hope being here and We are grateful to get
Around here, I am where the buck stops. I am very literally invested in ensuring that you To that end
Now chanes Chances are I'll be doing your support if you decide to try us.
Given that this is where the buck stops, let me tell you a little bit about myself, so that you know who you are dealing with.
I'm older than I'd like to acknowledge here. (I've had more than 30 years' experience in this industry, so you do the math 😉.
I enjoy technology, and thats generally resulted enough to chose a code editor over a night out on a saturday the kind that prefers a code editor on a Saturday night to a night out. This characteristic has meant me diving into new tech early, getting the credentials and seeking out that type of work. This has allowed me to gain considerable experience across several disciplines. i.e.
I
Networking/Administration (including Cloud/365)
Software Development
I worked for more than a decade first as a senior developer , then as Development Manager, delivering bespoke web and MS Dynamics case mngement sapplication to companies across the world
then worked for more a decade as a
delivering bespoke solutions to companies internationally. (C#, Python)
Implementation/Projects
I have managed and delivered literally hundreds of ERP and CRM projects. (ACCPAC, MS Dynamics, Pastel, Zoho)
Hi, I'm
Sandra Toolan, the founder of Practical Support.
Trust is a fundamental component of this business, but trust comes with familiarity and Practical Support is still a young business, and yes, it is still a small business.
Before you let that discourage you from giving us a try, lets consider what this mean for our customers?
It means that:
We value each customer, that much more, than our larger competitors do.
For us, it's still personal, and we like it that way😉.
Right now, we are trying to sell you on our Remote Technical Support. It is a straightforward way for us to prove ourselves to you.,but we do aspire to more:
We aspire to become one of your Trusted Advisors.
We absolutely understand that achieving Trusted Advisor Status:
We are prepared to invest what it takes.
We are prepared to make that investment as we have seen our success is directly proportional to the success of our clients.
. When our clients do better, we do better, hence, it'll make sense as to why:
we choose to play the long game.
So, if you made it to here, and you are reading this:
Please do give us the opportunity to try and exceed your expectations.
We would love to hear from you. 😊